KEY OFFICES
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  • Love Thy Customer!
    MINACS OMNI: SEAMLESS MULTI-CHANNEL EXPERIENCE
  • Delivering Results. By Design.
    MINACS IN GARTNER MAGIC QUADRANT
    FOR CUSTOMER MANAGEMENT CONTACT CENTER BPO
  • Your Customers Have
    Changed. Have You?
    MINACS ALT CRM: NEW CUSTOMERS. NEW BUSINESS.
  • Outthink. Outperform.
    INTELLIGENT BUSINESS OPERATIONS
Newsroom
Minacs to Add 685 Jobs Across Ontario in Next Five Months
Expands Business With High-Tech Client in Hamilton, Niagara Falls, and Peterborough Offices

Minacs will be adding 685 customer support representatives for its Hamilton, Niagara Falls, and Peterborough offices in Ontario over the next five months.

Minacs Announces Technology Partnership With Nippon Systemware

Minacs Announces Technology Partnership With NSW

Oshawa (Canada)/Farmington Hills (US),
May 10, 2016
Launches Comprehensive Solution for Connected Devices, IoT Market

Minacs announced partnership with Nippon Systemware to offer technology-enabled customer experience management services for the connected devices and IoT market.

Minacs in the Gartner Magic Quadrant for Contact Center BPO

Minacs in the Gartner Magic Quadrant for Contact Center BPO

Oshawa (Canada)/Farmington Hills (US);
February 9, 2016
Analytics, Digital, Multichannel & Social Offerings, and Experienced Leadership Featured in 2015 Report

Gartner says Minacs’ strength is its team’s responsiveness, flexibility, program management skills, domain knowledge, strong leadership and relationship management, and strong ability to develop and deliver training.

Minacs Omni

Un-Silo Your Customer!

See how Minacs Omni integrates multiple channels to give you a unified customer view.
Blogs
Connection Between Technology and Human Factor

Driving the Omni-Channel Customer Experience Every Time

Friday, September 18, 2015 10:30 AM
Excellence Analytics Automated Mass Personalization

Effectively Manage Data for Contact Centers

Friday, July 24, 2015 10:30 AM
The Power of Cross Pollination

The Power of Cross Pollination

Friday, July 10, 2015 10:30 AM
How Machine Learning Can Aid Real-Time Contact Centers

How Machine Learning Can Aid Real-Time Contact Centers

Wednesday, June 10, 2015 10:30 AM